Frequently Asked Questions
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Check-in is available from 14:00 onwards (reception is open until 18:00), and check-out is by 12:00 PM (noon). Please note that the minimum age for check-in is 18 years old.
The hotel is located approximately 32.5 km from Phuket International Airport, around a 43–45 minute drive. We do not provide a dedicated airport shuttle service. Guests can conveniently reach the hotel by taxi, or by taking a public bus or minivan to Phuket Town Local Bus Station (Terminal 1), which is just 1.8 km from the property.
Cancellation policies vary depending on the room type and rate selected at the time of booking. We recommend reviewing the terms and conditions of your booking before confirming. For further assistance, please contact our team directly at sales@webconnection.asia or call +66 93 761 7979.
We want every guest to have a comfortable and relaxing stay. As the hotel is situated in a resort-style environment, we kindly ask guests to contact us directly prior to arrival regarding our pet policy, so we can best accommodate your needs. Please reach out to us at sales@webconnection.asia.
Our hotel is conveniently located in Phuket with easy access to nearby attractions and beaches. While we do not operate a dedicated beach shuttle, our friendly front desk team is available 24 hours and will be happy to assist you with directions, local transport options, or arrange a taxi to the nearest beach during your stay.